Keep Your Hands on Care. We’ll Answer the Phone.

Answer My Phone — an AI phone agent built for boarding kennels, daycare, and grooming. When your desk is closed, our system picks up in a natural conversation, books or takes the next step, and texts follow-ups so the call isn’t lost overnight.

If you use hybrid mode, the front desk rings first; after a couple of rings with no pickup, Answer My Phone answers. After hours you can set AI-only so every call still gets a real conversation instead of voicemail.

Yes. After-hours and weekend covering is a core Answer My Phone feature. Callers get a natural conversation — booking, questions, or emergency routing — through our system, not a keypad menu.

Yes if you lose bookings to voicemail. Missed evening and weekend calls often mean empty runs. Answer My Phone keeps those conversations alive so inquiries can book while you’re closed.

Yes, with a supported scheduling connection and your clinic’s booking rules. Our system can confirm appointments where that connection allows it; otherwise, it sends your team a complete request to approve. It works alongside your practice software and does not replace the medical record.

Yes, when your reservation connection supports confirmed bookings. The agent gathers dates, pets and services, then confirms an available stay or sends a clearly labeled request for staff approval. It can also text an intake or confirmation link.

No. There is no IVR keypad menu. Callers talk naturally; our system books, greets known callers by name when possible, and routes emergencies without making them punch buttons.

Yes. During the call it can softly offer extras that fit — more nights, daycare add-ons, or grooming while boarded — to help fill open capacity without a hard sell.

Yes. Hybrid mode rings your desk first. If nobody picks up in a few rings, Answer My Phone takes over so calls don’t die while staff are with dogs.

No. Your team stays first in line when you’re open. Answer My Phone covers overflow and after hours so humans aren’t chained to the phone during peak drop-off.

Answer My Phone works alongside pet-business software through a connection path confirmed during onboarding. Depending on your software and account, that may mean a live data connection, read-only context, or a structured text/email summary for staff entry. A staff handoff does not automatically update your software.

We can design a phone workflow alongside Gingr. Live access and supported actions must be confirmed for your account; if automatic reservation creation is unavailable, your team receives a structured booking request to enter or approve.

Yes, through a staff handoff workflow. Answer My Phone captures call and booking details and sends a structured summary for your team to enter in AVImark or Cornerstone. This does not imply a live software connection or automatic calendar update.

No. Answer My Phone works alongside the software you already use. We don’t replace your PMS or boarding system.

Yes when our system can match their caller ID to your contacts. Known boarders get a familiar greeting; unknown numbers get a clean business greeting.

Answer My Phone is built for natural conversation — booking details, soft upsells, and calm emergency handling — not a stiff phone tree. The goal is a call that feels helpful, not like a menu.

Yes. After the call, our system can send a confirmation SMS and links for intake, payment, or directions.

Yes. Our system can text a change or cancellation link that follows your policy, including a 48-hour window if you choose. Automatic updates require a supported booking connection; otherwise, staff confirm the request.

Callers reporting an emergency leave the routine booking flow and receive your approved emergency instructions. The agent can provide your designated emergency clinic’s number and attempt a configured transfer, with a fallback if the call is not answered. This is veterinary referral routing, not 911 dispatch, diagnosis or a guaranteed connection.

Contact an emergency veterinarian directly if your pet needs urgent help. If your kennel uses Answer My Phone, its normal number can also provide the designated emergency contact or attempt a configured transfer. Do not wait for a booking callback to seek urgent care.

For pet medical emergencies it routes to the business’s configured emergency veterinary / ER numbers. Life-threatening human emergencies should still use local emergency services (911 in the U.S.). The agent is trained to keep pet-urgent calls on the pet ER path.

Yes, when an approved transfer destination is configured. Boarding stays follow your kennel workflow; veterinary requests go to the approved practice or contact. Booking directly into another clinic’s calendar requires that clinic’s authorization and a supported connection.

It’s built for boarding kennels, daycare, and grooming, with vet scheduling as a supported use case. Same idea: phones answered, appointments booked, emergencies handled.

Answer My Phone is $497 per month. An optional Google Reviews / reputation manager add-on is $197 per month. The full bundle is $650 per month.

Phones answered and manned through our system — desk-first when open, AI on overflow and after hours, booking on the call, SMS confirmation, and emergency dispatch patch-through to your configured ER numbers.

The standard Answer My Phone plan is $497/mo and covers after-hours plus daytime overflow. Ask during onboarding if you need a custom hours-only setup; published pricing is the $497 / $197 / $650 set.

Phone answering and booking on our system are included in the plan. Deeper live connections are set up in onboarding for your stack; we’ll tell you what’s included before go-live.

Yes as an add-on. The reputation manager uses text asks after visits and on-location prompts at the counter or drop-off so you grow authentic review volume. Unhappy customers stay free to leave a public Google review — we don’t gate reviews.

No. Answer My Phone’s reputation path never blocks public Google reviews. Private feedback is optional for fixing issues; Google stays open.

A new-number soft launch is targeted for about three to five days after required information and phone setup are ready. Existing-number ports may take about two to four weeks, depending on the carrier. These are planning estimates; integrations and approvals can affect timing.

No. Compatible call forwarding or porting may let you keep your existing business number. A new number is another option for a soft launch; we review your carrier and routing before recommending a path.

Business hours, after-hours rules, emergency clinic numbers, boarding/shot rules, and which software you use. If you add reputation, Google Business access helps. We handle most of the system setup on our side.

Ask for current terms on a walkthrough — pricing above is monthly. We’ll confirm start date, number plan (new vs port), and add-ons before anything goes live.

It means simple integration with the pet-business software you already run. The logo strip under that banner shows everyday platforms we work alongside — not a claim that those companies endorse us.

No. All trademarks belong to their owners. Answer My Phone works alongside those systems; we are not affiliated with or endorsed by them.

It says so and offers a team follow-up or a configured handoff. It must not invent a policy, price, integration, booking confirmation or medical answer.

No. We organize your approved information, configure the call flow and test it with you. You provide business details and approve the answers and routing before launch.

Yes, through configured transfer paths when someone is available. If a transfer fails, the agent uses your fallback instructions and captures a follow-up request where appropriate.

Request a walkthrough or select a plan for review. Forms and plan selection in this concept preview do not submit information or take payment.

Your onboarding agreement will confirm the support number, coverage and escalation process. The public demo line and customer support line are separate roles; neither is connected in this preview.